- Course type
- Foundation Programme
- Programme length
- 12-16 weeks
- Next course
- July 2024
- Hours per week
- 8 hours
- Learning style
- Flexible
- Price
- £3,499
Programme overview
Dynamics 365 Customer Engagement consists of a suite of intelligent role-based applications that deliver superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.
Create impact faster: Deliver more value in less time. Quickly adopt solutions – or augment existing ones – to enable your teams to accelerate results.
Break through barriers: Take a data-first approach. Unify your data and couple it with Microsoft AI to deliver insights and actions that create better customer experiences.
Adapt to anything: Have the freedom to adapt when and how you need across new business priorities, market conditions and customer opportunities, right as they emerge.
Innovate everywhere: Solve problems with powerful solutions you get only from the Microsoft Cloud – all built to easily work together from the start.
Timeline
Get industry employed in 12-16 weeksThis a guideline of what you can expect from this programme from start to finish.
Onboarding
The first stage of the programme makes sure you’re ready to engage, setting you up for success. You will meet your learning mentor and we’ll get you started with some simple personal skill tasks in a self-study online environment.
Timeline
Technical training typically starts in week 3 of the programme. These sessions include Customer Relationship Management Essentials, Microsoft 365 application essentials, and technical Microsoft courses including MB-910 Microsoft Dynamics 365 Customer Engagement Fundamentals, PL-900 Power Platform Fundamentals, MB-210 Dynamics 365 for Sales, and MB-230 Dynamics 365 for Customer Service.
Certification
You will obtain 4 certifications: Microsoft Dynamics 365 Customer Engagement Fundamentals, Microsoft Power Platform Fundamentals, Microsoft Dynamics 365 for Sales Functional Consultant, and Microsoft Dynamics 365 for Customer Service Functional Consultant.
Employment
After 12 weeks of technical training, we use the last 4 weeks to provide you with an employability toolbox, including a case study to showcase and implement all the skills that you have learned, soft skills for running design workshops and writing design documentation.
What will I learn?
This program consists of the following Microsoft courses:
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MB-910 Microsoft Dynamics 365 Customer Engagement Fundamentals
This exam measures your ability to describe the following: Dynamics 365 Customer Insights; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and explore the core capabilities of customer engagement apps in Dynamics 365.
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PL-200 Microsoft Power Platform Fundamentals
This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Microsoft Power Apps; create and manage logic and process automation; and manage environments.
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MB-210 Microsoft Dynamics 365 for Sales Functional Consultant
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Sales; manage core sales features; and configure additional tools and services.
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MB-230 Microsoft Dynamics 365 for Customer Service Functional Consultant
This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session experiences for Customer Service; manage analytics, visualizations, and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.
Obtain real-life skills
Our onboarding process will make sure you have everything you need to enhance your learning.
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Social survival kit
How well do you know yourself? We’ll start and end the course with a resilience questionnaire and tips for the workplace aligned with your personality.
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Employability toolbox
The industry needs technical people, and at this level, the industry needs technical people that can capture requirements and put those requirements into a design document. Usually, you will first learn this on the job, that is why as part of our course we already include training sessions on how to run design workshops and how to write design documentation.
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Interview skills
You’ll now be ready for (potentially your first) technical interviews. We’ll want to make sure that you have a resume that ticks all the boxes for your chosen career path and coach you on job interview skills too. We will introduce you to great recruiters and employers who are looking for skills like yours.
Where can it lead?
The possibilities are endlessHere are some roles and indicative salaries that you could apply for after completing this course.
Outcomes
Work towards an achievementWork on your own case study
The details of the case study will be shared with you on the course. You can expect to perform the following tasks:
Perform a discovery exercise
Capture requirements
Configure business solutions for Dynamics for Sales, Marketing, Customer Service and Field Service.
This case study can be presented back to your learning mentor, and you may choose to bring this into the conversation during your interview to showcase your practical experience.
This is something to be proud of
After completion of the course, you will be able to implement designs provided by and in collaboration with a solution architect and the standards, branding, and artefacts established by user experience designers.
In your role, you must interact and effectively communicate with members of a delivery team, stakeholders, and customer teams while championing their success. For this you will show an understanding of application lifecycle management (ALM) practices for Microsoft Power Platform and quality assurance.
With this programme, you will get some level of proficiency in data modelling, user experience design and requirements analysis, which you will fine-tune in your role.
Get in touch
Ready to talk?There are currently two options available to enrol on this course: employee-sponsored funding or individual pricing. Contact us to find out more!